Kuycon warranty

Every Kuycon monitor is covered against material and manufacturing defects. Here is what your warranty includes and how to make a claim.

Check your coverage

Warranty period

Kuycon monitors are covered by a 2-year warranty worldwide, from the date of purchase, whatever the delivery country of your order.

Eligibility

The warranty applies only to equipment purchased from Kuycon on kuycon.co or from the authorised resellers listed on kuycon.co. Products bought on third-party marketplaces or from unauthorised sellers are not covered by the free warranty (see “Bought elsewhere” below).

What is covered

The warranty covers material and manufacturing defects that prevent the monitor from working normally, including:

• Failure of critical components (power supply, video inputs)
• Serious display defects: permanent lines, marked colour distortion
• Dead or bright pixels beyond our threshold (see below)

Defective pixel policy

Only dead pixels (permanently fully black) and bright pixels (permanently lit) are covered. If your monitor shows more than 3 of them, or a single one in the central 5 cm × 5 cm area, you get a free exchange, or a full refund if you send it back to us. If you prefer to keep it, we can agree on a partial refund.

What is not covered

• Dead or bright pixels below the threshold above
• Panel non-uniformity (lighter or darker areas, uneven tint, backlight bleed)
• A lit sub-pixel (fully or partly) or a dark sub-pixel (always dark, or coloured on a white background)
• Foreign substance visible in the panel or between the glass and the panel (dust or a particle)
• Cosmetic wear
• Misuse, accidents, drops or liquid damage
• Improper handling, installation or modification
• Damage caused by external factors or natural events

These exclusions apply to the Kuycon commercial warranty and do not reduce your legal guarantees.

How to make a claim

1. Write to our customer service with your order number and evidence of the defect (photos or a short video).
2. Our team confirms eligibility and arranges a diagnosis if required.
3. Confirmed defects are resolved by repair, replacement or refund, at Kuycon's discretion, after inspection.

You can check your warranty status at any time using your serial number on the verification page.

Bought elsewhere

If your monitor is out of warranty or was bought from a third-party reseller, we can still help: we offer technical support and repair services on a paid basis, by quotation. Contact our customer service.

These warranty terms are provided for information purposes and are subject to Kuycon's general terms of sale. The commercial warranty is in addition to the statutory rights granted by consumer protection law.