Terms of Sale

1. Seller identification

Company name: Reboot Global Corporation Limited
Legal form: private company limited by shares incorporated in Hong Kong
Company Registration number: 80572683
Registered office: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong
Email: [email protected]

2. Scope and acceptance

These terms govern every sale concluded on this site between Reboot Global Corporation Limited and the buyer.
Placing an order constitutes unreserved acceptance of these terms.
Orders placed electronically are valid and enforceable under the Hong Kong Electronic Transactions Ordinance (Cap. 553).
The applicable version is the one published on the site on the day of the order.

3. Products

Kuycon monitors and accessories, sold new and under warranty.
Detailed specifications appear on each product page; photographs are for illustration.
Descriptions are prepared accurately, in line with the Hong Kong Trade Descriptions Ordinance (Cap. 362).
Offers are valid while stocks last.

4. Prices, taxes and customs duties

Prices are shown in euros and exclude delivery charges.
Reboot Global Corporation Limited does not charge any tax on its prices.
At checkout, the buyer chooses the delivery mode among those offered for the destination country: for delivered duty paid (DDP) shipments, import duties and taxes are prepaid with the delivery charges and nothing is due on receipt; for delivered at place (DAP) shipments, the destination country's import VAT and duties remain payable by the recipient, who pays them to the carrier on receipt. As Reboot Global Corporation Limited does not charge VAT, its invoices carry no recoverable VAT. For DAP shipments, where this option is offered, the import VAT paid by the recipient may be recoverable depending on the regulations of the destination country; the buyer is responsible for checking this with the competent authorities.
Reboot Global Corporation Limited may change its prices at any time; the price that applies is the one displayed when you order.

5. Orders

Orders are confirmed by email once recorded.
The sale is finally formed upon receipt of payment in full.
Until the order has shipped it may be cancelled on request to [email protected].
We may decline an order in the event of a previous dispute, suspected fraud or unavailability.

6. Payment

Accepted methods: those shown at the "Payment" step for your country, before you confirm your order. They include payment card, Apple Pay, Google Pay, PayPal (including its pay-in-instalments option), Klarna, iDEAL, Bancontact, eps, BLIK, Przelewy24, MyBank, Alipay, WeChat Pay and bank transfer.
Payments are handled by certified providers; we never store card details.
Any refund is made to the payment method used for the order, unless the buyer expressly agrees to another method.
Goods remain the property of the seller until the price has been paid in full.

7. Delivery

Delivery areas: the European Union, the United Kingdom and the other countries offered at checkout.
Indicative lead time: 48 hours to 9 weeks depending on the product, stock and destination.
Delivery charges are shown before you confirm your order.
Risk of loss or damage passes to the consumer buyer on physical delivery of the product.
Please report any damage or missing parcel as soon as possible so that we can take the matter up with the carrier.

8. Legal guarantee

Products carry the implied terms as to quality and fitness set out in the Hong Kong Sale of Goods Ordinance (Cap. 26).
Consumers resident in the European Union also benefit from the two-year legal guarantee of conformity under Directive (EU) 2019/771 as implemented in their country.
If you are resident in the United Kingdom, the Consumer Rights Act 2015 applies.
These legal guarantees are free of charge and apply independently of any commercial warranty.

9. Kuycon commercial warranty

Guarantor: Reboot Global Corporation Limited, Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong, [email protected].
Term: 2 years from the date of purchase, valid worldwide.
Covers manufacturing and material defects under normal conditions of use.
Exclusions: accidental damage, impact, liquid, power surge, modification or repair by an unauthorised third party, normal wear.
To make a claim: [email protected], enclosing proof of purchase and the serial number.
This warranty is in addition to the legal guarantees in article 8 and does not reduce them.

10. Defective pixel policy

Only dead pixels (pixel permanently black) and bright pixels (pixel permanently lit) are covered, within the tolerance below.
Standard tolerance: up to 3 dead or bright pixels, not concentrated within the central 5 cm × 5 cm area.
Beyond 3 dead or bright pixels, or for a single one of these pixels in the central area: free exchange, or a full refund if the monitor is sent back to us, at our expense. If the buyer prefers to keep the monitor, a partial refund can be agreed.
Not covered by the commercial warranty in article 9: panel non-uniformity (lighter or darker areas, uneven tint, backlight bleed); a partially lit sub-pixel; foreign substance (dust or a particle visible in the panel); a dark sub-pixel (always dark, or coloured on a white background).
This tolerance and these exclusions reduce neither the right of withdrawal nor the legal guarantees in article 8.

11. Right of withdrawal

All our customers, individuals and businesses alike, whatever their country, have 14 days to withdraw without giving any reason. For consumers in the European Union, the European Economic Area and the United Kingdom (where it is called the right to cancel), this right is provided by law.
The period expires 14 days after receipt of the product, or of the last parcel if the order is delivered in several parcels. You can withdraw as soon as you have ordered. Until the order is dispatched, it can be cancelled by simple email, with a full refund.
Tell us of your decision by any unambiguous statement: email to [email protected], post, or "My returns" in your account. A model form is provided on the Shipping and returns page.
Send the product back complete, with its accessories, no later than 14 days after your withdrawal statement. You may unpack and try the product; only a loss of value caused by handling beyond a trial (including a missing original box) may be deducted from the refund, with supporting evidence.
A bundle sold at a single price can only be withdrawn from as a whole.
Return costs: free in the European Union, with our prepaid label; paid by the buyer outside the European Union, up to USD 200. A parcel refused on delivery is charged to the buyer, up to €90 (shipped from our EU warehouse) or USD 200 (shipped from Hong Kong or China). Details are on the Shipping and returns page.
The refund covers the price and the original delivery at the rate of the least expensive standard delivery offered. It is made no later than 14 days after we are informed of the withdrawal; we may wait until we have received the product back or proof of its dispatch, whichever comes first.
No handling or restocking fee is charged.
The right of withdrawal does not apply to products made to the buyer's specifications or clearly personalised.

12. Returns and after-sales service

Returns for a fault, transit damage or under warranty are reported in "My returns" or to [email protected], with photos and the serial number. After checking, we send a prepaid return label; the return address is given with that label.
For these returns (after-sales and warranty), prior approval is required before the parcel is sent. This rule does not apply to withdrawal (article 11).
After-sales service is provided within Europe.

13. Force majeure

The seller is not liable for events beyond its reasonable control, including natural disaster, conflict, or disruption of transport or networks.

14. Personal data

The data we collect is necessary to process the order, issue the invoice and provide after-sales service.
It is processed under the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and, for EEA and UK residents, under the GDPR and UK GDPR.
Full details are set out in our data protection policy.

15. Liability

The seller's liability for indirect loss is limited to the amount of the order concerned.
Nothing excludes or limits any liability that cannot lawfully be excluded, in particular under the Hong Kong Control of Exemption Clauses Ordinance (Cap. 71) or under the consumer law of your country of residence.

16. Governing law and dispute resolution

These terms are governed by the laws of the Hong Kong Special Administrative Region.
The courts of Hong Kong have jurisdiction, on a non-exclusive basis.
Consumers in the European Union and the United Kingdom keep the benefit of the mandatory consumer protection rules of their country of residence and may bring proceedings before its courts.
We favour amicable settlement: send any complaint to [email protected] and we will reply within 14 days.

17. Changes to these terms

These terms may be updated at any time.
The version applicable to an order is the one in force on the day it is confirmed.

Last updated: October 2026